Information on Order Pickup
Frequently Asked Questions
Thank you for choosing to spend time at Saddleback this season. We can't wait to welcome you to Maine's Favorite Mountain!
Our Ticket Office is now open for season pass pick-up and order questions. Stop by or call 207-864-5671 Ex. 134 anytime during these hours:
- Weekends: 8 a.m. - 4 p.m.
- Weekdays: 8:30 a.m. to 4 p.m.
FAQ
I've received a voucher number. How do I redeem or distribute my ski/ride day(s)?
Score! You've received a free day of skiing or riding at Saddleback. Follow these step-by-step instructions. Important: only share one voucher code per person.
Go to shop.saddlebackmaine.com
Enter your voucher code in the box at the top of the screen titled "YOUR VOUCHER NUMBER"
Click the CONFIRM VOUCHER button
A voucher validation window will pop up, click REDEEM VOUCHER
Pick the date the person is skiing/riding
Pick the age of the person skiing/riding
Click ADD TO CART
You may continue shopping or CHECKOUT
Once you have completed shopping, you will be requested to sign into your account.
If you have not created an account since 11/10/2022, click CREATE AN ACCOUNT
Complete the steps for creating an account
Once you have signed into your account, you will need to assign the products to the guests skiing
A drop-down list will allow you to ADD GROUP MEMBER or SELECT GROUP MEMBER
When you click, ADD GROUP MEMBER, your family/friend group will open and here you will click ADD MEMBER and enter the details of your friend/family
You will then assign the group member to the ticket
You will have the ability to reload a Flow Card, if you have a new card, otherwise it is a $5 fee. Click CONTINUE
The personalize page will request you to sign the general ski waiver and agree lift tickets are non-refundable. Once completed, click CONTINUE
You will complete your purchase and receive an order confirmation. Sometimes these order confirmation emails go to spam, so if you don't see the email right away, please check your spam folder!
Go to the pickup box at the mountain, scan the code from your email, snag that freshly printed Flow Card, and you're free to head to the lifts!
I'm picking up a college season pass. What info do I need to present?
If you’re picking up a college season pass, you must present proof of active enrollment (aka a letter from your institution’s registrar stating FT status and start and end dates). You must present this information at the Ticket Office and then we can issue your season pass.
How do I access my season passholder perks?
Saddleback season passholders can access perks, including buddy ticket discount vouchers, equipment rental, and tuning discounts, retail discounts, a free learn-to-ski/ride lesson, and more.
- To view your benefits go to the My Account page of our e-store. If you have yet to log in, your username is your email on file and temporary password is winter23.
- Go to My Account > Vouchers in the left menu bar.
- Select the Other Vouchers tab to view benefits.
- Sharing a buddy voucher? You can opt to redeem or email the one-time-use voucher code to a friend. Copy & paste the voucher redemption code into the Confirm Voucher box at the top of the page.
- Please note! 50% off buddy ticket vouchers are 50% off the 22/23 window rates. For example, the 22/23 adult window rate is $119. Adult buddy tickets are $59.50.
*All passholder benefits vouchers must be redeemed by the end of the 22/23 winter season or they will expire. Super Senior, Child 5 & Under, and Ski Bum passes are not eligible for pass benefits.
I purchased a Rangeley Express Ticket Pack! How do I share days with friends?
Since you scored this show-only special, your tickets are transferable and you can share days with family/friends if you wish. Vouchers are not available day of purchase. We will send you a follow-up email after Thanksgiving with instructions to claim your voucher codes and how to share them with friends and family.
Tickets are redeemed by voucher codes. Follow these steps:
- To view your vouchers go to the My Account page of our e-store.
- Go to My Account > Vouchers in the left menu bar.
- Under My Product Vouchers you will see "4 Ticket Pack" with a voucher code # to redeem now or view/print to share with a friend.
However you choose to use your tickets, all days must be redeemed by the end of the 22-23 winter season.
Are you still stumped on something? Contact our Ticket Office Team at 207.864.5671 Ex. 134 or email ORDERS@SADDLEBACKMAINE.COM. Thanks again for your purchase and think snow!