Saddleback Mountain Privacy Policy

Effective Date: October 15, 2026

Arctaris Saddleback Ski Operations, LLC, doing business as Saddleback Mountain (“Saddleback,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.saddlebackmaine.com and related websites, applications, online stores, services, and other digital properties that link to this Privacy Policy (collectively, the “Services”).

By accessing or using our Services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect
We may collect information you provide directly to us, information collected automatically when you use our Services, and information we receive from third parties.

Information You Provide

Depending on how you interact with Saddleback, we may collect:

• Name and contact information, including your email address, mailing address, and telephone or mobile phone number;
• Information associated with purchases, reservations, lift tickets, season passes, ticket packs, lessons, rentals, events, lodging inquiries, and other products or services, including transaction, billing, and payment-related information processed by us or our payment providers;
• Account information, including login credentials and information associated with your Saddleback account;
• Information submitted through contact forms, surveys, contests, promotions, applications, or other forms;
• Information you provide when communicating with our Guest Services, Ticket Office, Ski & Ride School, Events, Sales, or other departments;
• Information provided when you sign up for newsletters, snow reports, promotional communications, or other updates;
• Information provided when you apply for employment through our website or related services; and
• Any other information you voluntarily provide to us.

Information Collected Automatically

When you use our Services, we and our service providers may automatically collect certain information about your device and use of the Services, including:

• IP address;
• Browser type and operating system;
• Device type;
• Pages or content viewed;
• Date and time of visits;
• Referring and exit pages;
• Links or advertisements clicked;
• Approximate geographic information derived from your IP address or device settings;
• Website usage and interaction information; and
• Other technical information that helps us operate, secure, and improve the Services.

For more information about these technologies and your choices, see Section 3, “Cookies and Similar Technologies.”

We may receive personal information from third parties that help us provide the Services, including ticketing, e-commerce, payment, lodging, marketing, analytics, and technology providers. The information we receive depends on your interactions with Saddleback and the services those third parties perform on our behalf.

2. How We Use Information
We may use information we collect to:

• Process and fulfill purchases, reservations, tickets, passes, lessons, rentals, and other transactions;
• Create and manage online accounts;
• Provide customer service and respond to questions or requests;
• Communicate with you about purchases, reservations, accounts, products, services, and events;
• Send operational notices, including information concerning weather, mountain operations, closures, cancellations, or other important updates;
• Send newsletters, promotional offers, event information, snow reports, and other marketing communications when permitted by law and consistent with your preferences;
• Administer contests, promotions, surveys, and other programs;
• Improve our Services, products, and guest experience;
• Understand how visitors use our Services;
• Personalize content and communications;
• Detect, prevent, and investigate fraud, unauthorized activity, and other misuse;
• Maintain the security and integrity of our Services;
• Comply with applicable laws, regulations, legal processes, or governmental requests;
• Protect the rights, property, safety, and security of Saddleback, our guests, employees, and others; and
• Carry out other purposes disclosed to you at the time information is collected or otherwise permitted by law.

3. Cookies and Similar Technologies
Saddleback and its service providers may use cookies, pixels, tags, web beacons, local storage, and similar technologies to operate the Services, remember preferences, maintain sessions, understand usage, improve functionality, measure campaigns, and support relevant advertising. These technologies include:

• Essential cookies, which are necessary for the website and certain features to function;
• Functional cookies, which remember preferences and improve your experience;
• Analytics cookies, which help us understand website traffic and usage; and
• Advertising or marketing technologies, which may help us measure marketing campaigns or provide more relevant advertising.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect the functionality of portions of the website.

Third-party services used on our website may also place cookies or similar technologies on your device. Their use of these technologies is governed by their own privacy policies.

4. How We Share Information
Saddleback does not exchange personal information for money. We may disclose personal information to service providers and other third parties as described below, including through advertising or marketing technologies. Some laws may treat certain disclosures as a sale, sharing, or targeted advertising even when no money is exchanged.

We may disclose personal information to third parties in limited circumstances, including:

Service Providers

We may share information with companies and individuals that provide services on our behalf, such as:

• Website hosting and technology providers;
• E-commerce and ticketing providers;
• Payment processors;
• Email and SMS communication providers;
• Marketing and advertising service providers;
• Analytics providers;
• Customer relationship management providers;
• Information technology and security providers; and
• Other vendors necessary to operate our business and provide the Services.

These providers may access personal information only as reasonably necessary to perform services for us. We require them to handle information in accordance with applicable contractual and legal requirements and to notify us promptly of security incidents involving personal information they maintain on our behalf.

Legal and Safety Reasons

We may disclose information when we believe disclosure is reasonably necessary to:

• Comply with applicable law, regulation, legal process, subpoena, or governmental request;
• Enforce our agreements, policies, or terms;
• Detect or prevent fraud or other unlawful activity;
• Protect the rights, property, or safety of Saddleback or others; or
• Protect the security and integrity of our Services.

Business Transactions

If Saddleback is involved in a merger, acquisition, reorganization, sale of assets, financing, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

5. Marketing Communications
If you voluntarily provide your email address, you may receive communications from Saddleback about products, services, events, conditions, promotions, news, and other information.

You may unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link included in the email. We will honor your request within the period required by applicable law and, for requests governed by the CAN-SPAM Act, within 10 business days.

Unsubscribing from marketing communications does not necessarily prevent us from sending transactional or service-related communications, such as purchase confirmations, account notices, reservation information, or important operational updates.

6. Text Messages and SMS Communications
If you provide your mobile telephone number and consent to receive text messages from Saddleback, we may use your number to send community news, urgent notifications, event information, promotional offers, and other communications.

Message and data rates may apply. Message frequency may vary.

You may opt out of text messages at any time by replying STOP to a Saddleback text message or by using another reasonable method to communicate that you no longer consent to receive text messages. We will honor opt-out requests within the period required by applicable law.

Your consent to receive marketing or informational text messages is not required as a condition of purchasing goods or services.

7. Children’s Privacy
Our Services are not directed toward children under the age of 13, and we do not knowingly collect personal information online directly from children under 13 without appropriate parental consent. A parent or guardian may provide information about a child when purchasing or arranging products or services, such as lift tickets, lessons, rentals, events, or lodging. We use that information to provide the requested products or services and for other purposes described in this Privacy Policy.

If we learn that we have collected personal information online directly from a child under 13 without appropriate parental consent, we will take reasonable steps to delete that information. This does not apply to information appropriately provided by a parent or guardian for the products, services, and purposes described above.

Parents or guardians who believe that a child may have provided personal information to us may contact us using the information below.

8. Third-Party Websites and Services
Our Services may contain links to third-party websites, applications, social media platforms, lodging providers, ticketing platforms, retailers, advertisers, or other services.

Those third parties may collect information from you independently. Your use of a third-party website or service is governed by that third party’s privacy policy and terms of use.

Saddleback is not responsible for the privacy practices, content, or security of third-party websites or services.

9. Social Media
Saddleback may maintain accounts or pages on third-party social media platforms. If you interact with us through those platforms, the platform may collect information about your interaction in accordance with its own privacy policy.

Information that you voluntarily post publicly on social media may also be visible to others.

10. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically is completely secure. Accordingly, we cannot guarantee the absolute security of your personal information.

If you believe that your interaction with Saddleback or our Services has resulted in unauthorized disclosure or misuse of your information, please contact us promptly.

If Saddleback becomes aware of a security breach involving computerized personal information, we will conduct a good-faith, reasonable, and prompt investigation to determine the likelihood that the information has been or will be misused, in accordance with Maine’s Notice of Risk to Personal Data Act, 10 M.R.S. §§ 1346–1350-B. If misuse has occurred or is reasonably possible, we will notify affected Maine residents and either the applicable agency within the Maine Department of Professional and Financial Regulation or, if none, the Maine Attorney General, as expediently as possible and without unreasonable delay. Notice may be delayed as permitted by law to accommodate legitimate law-enforcement needs or measures necessary to determine the breach’s scope and restore the reasonable integrity, security, and confidentiality of the system. Absent a qualifying law-enforcement delay, notice will be provided no later than 30 days after we become aware of the breach and identify its scope. If notice is required for more than 1,000 persons, we will also notify nationwide consumer reporting agencies as required by law.

11. Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including providing products and services, maintaining required business and financial records, resolving disputes, enforcing agreements, complying with legal obligations, and protecting legitimate business interests. Retention periods vary by the type of information and purpose of collection.

12. Your Privacy Choices
Depending on the law that applies to you and the circumstances of your request, you may have rights to access, correct, or delete personal information; opt out of certain marketing or legally defined sales, sharing, or targeted advertising; withdraw consent where processing is based on consent; and exercise other rights provided by law.

To submit a request, use the contact information below and describe the request and relevant interaction. We may verify your identity and, if applicable, an authorized agent’s authority before responding within the period required by law.

We may deny or limit a request when permitted by law, including when information must be retained to complete a transaction, provide a requested service, maintain required records, protect against fraud, resolve disputes, or comply with legal obligations.

13. Maine Law
Saddleback complies with applicable Maine privacy, consumer-protection, and data-security laws, including Maine’s requirements to investigate qualifying security breaches and provide required notices. The rights and remedies available to you depend on the law applicable to the information, request, and relationship involved.

14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technology, Services, or applicable law. We will revise the “Effective Date” above and provide any additional notice required by law. Please review this policy periodically.

15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, or would like to submit a request described in Section 12, please contact us:

Arctaris Saddleback Ski Operations, LLC
d/b/a Saddleback Mountain
976 Saddleback Mountain Road
Rangeley, Maine 04970

Email: info@saddlebackmaine.com

You may also contact us by mail at:

P.O. Box 10
Rangeley, ME 04970

Last Updated: October 15, 2026