Family riding ski lift at Saddleback maine

Cancellation Policies

What if I need to make changes to my visit?

Things come up – we get it. At Saddleback, we’ve got you covered. If you have a lift ticket, lesson, rental, or other date-specific product booked and you’re unable to make it, you can request an online credit equivalent to the price you paid, which you can use toward another purchase. Requests must be made prior to the first day of your lift ticket, rental, or lesson.

How it works:

For lift tickets and rentals, email us at orders@saddlebackmaine.com at least 24 hours prior to the first day of your lift ticket or rental with your order confirmation number, and we will add the credit to your account.
For lessons, please refer to our Lesson cancellation policy further down on this page.
In the event the mountain does not open at all on the day of your lift ticket, rental, or lesson due to wind, weather, or other factors, we will contact you regarding a credit for your purchase.

You can use your credit toward any future purchase of any product in our online store. If you don’t spend your full credit in one purchase, the balance will remain available in your account and can be used toward another purchase. Your credit will be stored in your online account and is valid through 5/1/27 or until the listed expiration date.

We want to make your experience simple, flexible, and stress-free—so you can focus on fresh turns, not fine print.

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Season Passes

Season passes are non-refundable and non-transferable. In the event you’re injured or have unforeseen life circumstances that prevent you from using your pass, please visit THIS PAGE and fill out our request for season pass deferment. No deferment request will be accepted until this documentation is submitted.

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Ticket Packs

Ticket pack products are non-refundable and non-transferable. Unused days expire at the end of the 25/26 season and cannot be refunded, transferred, or credited.

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Ski Lessons

Lessons canceled at least 72 hours prior to the date of your reservation will be refunded in full. If you cancel within 72 hours prior to the date of your reservation, you will receive a credit equivalent to the amount that you paid. The credit will be issued in your online account, and will be valid until 5/1/27. You can use this credit toward a future lesson reservation, or any other product sold in our online store. If you cancel your lesson on the day of your lesson, you will be charged in full and will not receive a refund or credit. To cancel please email: skischoolinfo@saddlebackmaine.com.

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E-Store Vouchers

Vouchers can be used for purchasing a variety of products online, including lift tickets. Visit SHOP.SADDLEBACKMAINE.COM to see your voucher codes in your customer account and purchase online.