Family riding ski lift at Saddleback maine

Saddleback Mountain Cancellation Policy

What If I Need to Make Changes To My Visit?

Tickets and services are non-refundable and non-transferable. Guests can receive a credit if a cancellation request is made no later than 48 hours (2 days) in advance of their day of arrival. To submit a cancellation request, forward your reason along with your order confirmation email to ORDERS@SADDLEBACKMAINE.COM. Requests must be submitted no later than 8:00 a.m. This policy applies to but is not limited to, lift tickets, lessons, rental equipment, and concert/event admission tickets. Exclusions to this policy include but are not limited to, season passes, ticket packs, and seasonal programs.

MTB Lift Tickets & Rentals

MTB tickets and rental services are non-refundable and non-transferable. If severe weather presents a problem and Saddleback needs to close the bike park, Saddleback will determine, based on the day/situation, if credits will be issued.

Season Passes

Season passes are non-refundable and non-transferable. In the event you’re injured or have unforeseen life circumstances, please visit THIS PAGE and fill out our request for season pass deferment. No deferment request will be accepted until this documentation is submitted.

Ticket Packs

Ticket pack products are non-refundable and non-transferable. Any remaining days expire at the end of the 23/24 season and cannot be refunded, transferred, or credited.

Ski Lessons & Rentals

To best serve our guests and schedule the appropriate level of staff to accommodate, Saddleback will enforce the following rescheduling & cancellation policy for ski & ride lessons and rental reservations. Winter rental services are non-refundable and non-transferable. If severe weather presents a problem, and Saddleback needs to close the mountain, Saddleback will determine, based on the day/situation, if credits will be issued.

If you need to reschedule a lesson, please call our reservation desk (207-864-5671 x139) 24 hours in advance or earlier. Rescheduled lessons will incur a $10 rescheduling fee.
If you need to cancel a lesson, please call our reservation desk 24 hours in advance or earlier. Cancellations made 24 hours or more in advance will incur a $25 cancellation fee.
Cancellations made less than 24 hours in advance will be charged in full.
No-shows will also be charged in full.

E-Store Vouchers

Vouchers can be used for purchasing a variety of products online, including day tickets. Visit SHOP.SADDLEBACKMAINE.COM to see your voucher codes in your customer account and purchase online.